Returns & Refunds Policy

At Coffee Company, we strive for the perfect roast in every cup; however, if your order is damaged or incorrect, we offer a 14-day return window for unopened products. Due to the perishable nature of coffee, we cannot accept returns on opened bags unless there is a verifiable quality issue.

1

Contact Support

Email our customer service team with your order number and photos of any damage within 14 days of delivery.

2

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

3

Pack Your Return

Securely place the unopened coffee or equipment in its original packaging, ensuring the RMA number is clearly visible on the outside.

4

Refund Processing

Once your return is received and inspected at our warehouse, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing